Privacy policy

NYLYNOZ Privacy Policy
NYLYNOZ operates this store and website, including all related information, content, features, tools, products, and services, designed to provide you (the customer) with a seamless shopping experience (collectively, the "Services"). NYLYNOZ is powered by Shopify, which enables us to provide our Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise contact us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge the collection, use, and disclosure practices described in this Privacy Policy.
👉 PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "Personal Information," we mean information that identifies you or can reasonably be linked to you or another individual. Personal Information does not include information that has been anonymously collected or de-identified, meaning it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information based on how you interact with the Services, your place of residence, and as permitted or required by applicable law, including inferences drawn from such information:
Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.
Financial Information: Including credit card, debit card, and financial account numbers, payment card details, financial account information, transaction details, payment methods, payment confirmations, and other payment details.
Account Information: Including your username, password, security questions, preferences, and account settings.
Transaction Information: Including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
Communications with Us: Including information you provide when communicating with us, such as inquiries submitted to customer support.
Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage Information: Including information about how and when you interact with the Services, such as how you browse or navigate the Services.
👉 SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
Directly Provided by You: Including when you create an account, visit or use the Services, contact us, or otherwise provide your personal information to us;
Automatically Collected Through the Services: Including information obtained from your use of our products or services, the device you use when visiting our website, and through cookies, tracking pixels, or similar technologies;
From Our Service Providers: Including when we commission them to provide specific technologies or to collect or process your personal information on our behalf;
From Our Partners or Other Third Parties.
👉 HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or the type of services you use, we may use your personal information for the following purposes:
Providing, Customizing, and Improving the Services: We use your personal information to provide the Services, including fulfilling the contract you have entered into with us; processing your payments; completing your orders; remembering your preferences and items of interest; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipments; assisting with returns and exchanges; enabling you to post reviews; and tailoring a personalized shopping experience for you, such as recommending products related to your purchase history. This may include utilizing your personal information to better refine and improve the Services.
Marketing and Advertising (Pixels & Tracking): We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, text message, or mail. We utilize tracking tools such as the Meta Pixel and Google Analytics on our website. These tools collect information about how you browse our Services, items added to your cart, and purchase conversions. This data is shared with Meta and Google to display personalized advertisements to you on social media platforms like Instagram based on your browsing history.
SMS/Text Messaging Marketing: By providing your phone number at checkout and initializing a purchase or subscribing via our subscription forms, you agree to receive automated marketing text messages (including cart reminders) from us. Consent is not a condition of purchase. Message and data rates may apply. You can unsubscribe at any time by replying STOP to any text message received.
Security and Fraud Prevention: We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, and take action against potential fraud, illegal, unsafe, or malicious activities; protect public safety; and ensure our Services remain safe and secure. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly advise against sharing your username, password, or other login details with others.
Communicating with You: We use your personal information to provide customer support, respond to your requests, deliver effective services, and maintain our business relationship with you.
Legal Reasons: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, and for investigating or participating in civil discovery, potential or actual litigation, or other adversarial proceedings, as well as enforcing or investigating potential violations of our terms or policies.
👉 HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
Sharing with Shopify, vendors, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, and cloud storage).
Shipping & Global Customs Disclosure: As our pieces are handcrafted by artisans in our Atelier and shipped internationally, we share your necessary personal information (including name, shipping address, phone number, and commercial invoice details) with third-party global logistics providers (such as DHL, FedEx, UPS, etc.) and customs authorities to fulfill order delivery and clear customs.
Sharing with business and marketing partners to provide marketing services and deliver advertisements to you. For example, we partner with third-party services through Shopify to support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their respective privacy statements.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as using services through social media widgets or login integration features.
Sharing with our affiliates or other members within our corporate group.
In business transactions (such as mergers or bankruptcy), to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
👉 INTERNATIONAL TRANSFERS
Please note that we may transfer, store, and process your personal information outside of your country/region of residence. As our brand operates globally, your personal information will be cross-border transmitted to, stored, and processed in the United States (where our major market services and e-commerce infrastructure are utilized), China (where our design studio, atelier, and operation center are located), and other countries where our service providers (including Shopify) operate.
If we transfer your personal information outside of the European Economic Area (EEA) or the United Kingdom (UK), we will act in accordance with recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or any equivalent contracts issued by the UK authorities (as applicable), unless the data destination is deemed to provide an adequate level of protection. By using our Services, you acknowledge and consent to the cross-border transfer and processing of your information in these jurisdictions, which may have different data protection laws than your home country.
👉 RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, and Shopify collects and processes personal information regarding your access to and use of the Services to provide and improve their services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located outside your country of residence, in order to provide and improve services for you. Additionally, to protect, expand, and improve our business, we use certain enhanced features provided by Shopify that combine data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these instances, Shopify will be responsible for processing your personal information, including responding to requests to exercise your personal information privacy rights for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights related to your personal information at the Shopify Privacy Portal link.
👉 THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites or other online platforms operated by third parties. If you navigate to a website that is not affiliated with us or under our control, we recommend that you review that website's privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information therein. Information you provide on public or semi-public platforms (including information you share on third-party social networking platforms) may also be visible to other users of the Services and/or users of that third-party platform, and our or the third party's use of that information is unrestricted. Our provision of such links does not imply our endorsement of the content on such platforms or their owners or operators, unless otherwise disclosed within the Services.
👉 CHILDREN'S DATA
The Services are not intended for children, and we do not knowingly collect any personal information from children under the legal age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request the deletion of that information. As of the effective date of this Privacy Policy, we do not have actual knowledge of "sharing" or "selling" (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.
👉 DATA SECURITY AND RETENTION PERIOD
We place great importance on the security of your data. NYLYNOZ utilizes Secure Sockets Layer (SSL) technology to encrypt and protect your sensitive personal information, including credit card numbers, during transmission. Please note that while we implement industry-standard safeguards to secure your data, no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, information you transmit to us outside of our encrypted checkout process may not be secure during transit. We recommend that you do not transmit sensitive or confidential information to us through unsecure channels.
The length of time we retain your personal information depends on a variety of factors, such as whether the information is required to maintain your account, provide services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
👉 YOUR RIGHTS AND CHOICES
Depending on where you reside, you may enjoy some or all of the rights listed below regarding your personal information. However, these rights are not absolute and apply only in specific contexts; in certain cases, we may legally decline your request.
Right of Access / To Know: You may have the right to request access to the personal information we hold about you.
Right to Delete: You may have the right to request the deletion of the personal information we maintain about you.
Right to Correct: You may have the right to request the correction of inaccurate personal information we maintain about you.
Right to Data Portability: In certain circumstances and subject to specific exceptions, you may have the right to obtain a copy of the personal information we hold about you and request that we transfer it to a third party.
Managing Communication Preferences: We may send you promotional emails, and you can opt out at any time by utilizing the unsubscribe option displayed within the emails. Even if you choose to opt out, we may still send you non-promotional emails related to your account or orders.
Notice to US Residents (including California): Depending on your state of residence (including California), you may have specific rights regarding your personal information under state privacy laws (such as the California Consumer Privacy Act/CPRA). These rights include the right to opt-out of the "sale" or "sharing" of your personal information for targeted advertising. We do not sell your personal information for monetary compensation, but we do share information with third-party advertising partners via Shopify as described in the "Marketing and Advertising" section to improve our campaigns. You can manage your advertising preferences through your browser settings, by utilizing a Global Privacy Control (GPC) signal, or via specific links provided in our store footer.
We will not discriminate against you for exercising any of the rights mentioned above. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to submit requests and exercise rights on your behalf. Before accepting a request submitted by an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may require you to directly verify your identity with us. We will respond to your request in a timely manner in accordance with applicable laws.
👉 COMPLAINTS
If you have any complaints regarding how we handle your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision or lodge a complaint with your local data protection authority using the contact details listed below.
👉 CHANGES TO THE PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.
👉 CONTACT INFORMATION
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us by email at nylynoz@gmail.com.